Windows users reported having the problem with the VPN not working with their Windows 7 PC. The reasons for this problem vary. However, we have compiled the following fixes applicable.
What to do if VPN isn’t working on Windows 7?
1. Change your VPN
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2. Change your Internet connection
Windows users reported that limited/inactive internet connection can cause the VPN not to work with Windows 7. Hence, you may consider changing your Internet connection and try to use the VPN afterward. For instance, if you are using a dialup modem internet connection, then you may need to consider changing your Internet connection mode to LAN, broadband or Wi-Fi connection, or any other internet connection modes available to you. Furthermore, test your internet connection by disconnecting from the VPN service and try to access any website on your browser to see if it works. If the problem persists, proceed to the next method.
3. Check your regional Date and Time Settings
Windows 7 users reported that their VPN doesn’t work with their PC because of the incorrect date and time settings. Check the date and time settings to ensure they are correct. Disable automatic update of date and time using the Internet, and set the date/time parameters manually. In addition, you should also consider changing your region/location to reflect the selected server location on your VPN settings.
4. Temporarily disable your security software
Some antivirus programs may block your VPN connection. Hence, you may need to temporarily disable your antivirus or firewall so as to be able to use it on your Windows 7 PC. However, some Antivirus programs have a temporarily disable protection option which you can use while others do not. Alternatively, you can also enable the VPN software in the Windows Firewall. Here’s how to do this: Note: Check your IP address for information such as your city or region (country) next to the location you selected in the VPN windows. You can use a web service such as IPLocation and WhatIsMyIPAddress to check your IP address location.
5. Connect using Windows feature
Another way to resolve the VPN not working with Windows 7 problem is to connect manually using the Windows VPN feature. Here’s how to do this: Note: Furthermore, once connected, you can click the network icon in your system tray to view your VPN connections. While connected to a VPN, all your network traffic will be sent over it. You can connect add more VPN connections to your VPN connection list.
6. Flush the DNS/Clear cache
Another way of fixing the VPN problem is by flushing your DNS and clearing your web browser’s cache. DNS entries from your Internet Service Provider may be wrong. Hence, you need to flush your DNS and clear your web browser’s cache afterward. Here’s how to do this: Step 1: Flush the DNS
Go to Start > Type command prompt Right-click Start and select Command Prompt (Admin) Type ipconfig /flushdns and press Enter. You should get a confirmation that says: Windows IP Configuration Successfully flushed the DNS Resolver Cache
Step 2: Clear Web Browser Cache
Launch your web browser e.g. Microsoft Edge Press Ctrl + Shift + Delete to access the Clear recent history dialog box Under the Time range to clear drop-down menu, select Everything Make sure to check the Cache box. Click on Clear Now.
Note: Ctrl + Shift + Delete can also be used to clear the cache on other web browsers such as Google Chrome, Internet Explorer, Opera, Microsoft Edge, etc.
7. Run Windows Update
Another way of fixing the VPN not working on Windows 7 is by updating your Windows to the latest version. The latest Windows updates improve the system’s stability and fix various issues you may encounter. Follow these steps to update any Windows OS:
8. Reinstall the VPN client
In addition, you may consider reinstalling your VPN client, and then try to use the VPN again. Here’s how to do this: After complete uninstall, proceed to install the VPN client on your PC, and then use it afterward.
9. Check your network connection settings
If VPN isn’t working on Windows 7, try changing your network settings. To do that, follow these steps: After making these changes, check if the problem is still there. The solutions listed above should fix your VPN not working with Windows 7 problem. However, if the problem still persists, you may consider contacting your VPN provider’s customer support center. Let us know if any of these methods worked for you by leaving a comment in the section below.
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