The issues seem to manifest mostly on Windows 10 devices. Groove Music could not play tracks because of the following error message: Can’t play – Another app is controlling your sound right now. However, users confirmed they were not using another app to play the respective tracks. Microsoft managed to fix this issue in its latest Windows 10 builds and assures users that Groove will work smoothly. However, this is not the only problem Windows 10 phone owners encountered when trying to use the app. Another frequent issue is the 0x1010036 error code: A growing number of users also complain that Groove Music simply stops after playing two or three tracks: If you’re bothered by the same issues, then we suggest you check out our article on how to fix Groove Music crashes and see if our fixes work for you. I have to then turn on the screen, roll the track back and then select the next track. It’ll only seem to work for 2 or 3 tracks before I have to repeat the process. The weird things are that it doesn’t happen if I connect Bluetooth headphones, or, if I’m selecting music within a single artist or album, it only seems to affect me when I play all or shuffle all. Don’t worry, as nothing complicated is waiting for you. You just need to check your settings, clear the Temp folder, or use the System File Checker tool to fix corrupt files. Even more, Groove Music issues should be less frequent now because Microsoft also fixed an issue where multiple UWPs might start crashing on launch after getting stuck on their splash screen. Since Groove Music is a UWP app, it is possible it could have been affected by the aforementioned bug.
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