Here is what one user had to say about this problem on the Microsoft Answers forum: Because seeing this error will seriously impede your ability to log into and use OneDrive properly, in this guide we will explore some of the best troubleshooting steps. This problem seems to be caused by another existing installation of the Office suite on your PC, or conflict between the credentials that you use. Please make sure to follow the guide closely to eliminate the possibility of creating any new issues with your software.
How can I fix the OneDrive error code 0x8004de86?
1. Repair the Office suite
2. Remove cookies and website data from Internet Explorer
Having OneDrive sync issues? Check these 4 quick methods
3. Uninstall and re-install OneDrive
To uninstall:
To re-install:
4. Make sure your personal and work accounts do not have the same credentials
If you’re using both a personal Microsoft account and a business account, you will need to make sure that you don’t use the same email and password.
5. Reset the OneDrive app
Note: Resetting your OneDrive app will disconnect OneDrive and will reset your synced connections as well.
We hope that these methods have managed to solve the issues you encountered inside your OneDrive application. If you have any other suggestions, or you want to share with us what method has worked from the ones mentioned above, please feel free to leave a comment in the section found below this article.
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