A wide range of users have had to deal with the same problem, and because of that, we can find a big number of complaints on different online help forums. Here is what one user had to say about this issue on the Microsoft Answers forums: Because it is extremely important to be able to use your OneDrive Business app properly, in today’s fix article we will explore some of the best methods to try out in this situation. Please make sure to follow the steps presented in this guide closely to ensure that no other complications will arise.

How can I fix the OneDrive Business credentials error?

1. Download OneDrive for Business Next Generation Sync Client

Because a large number of users have encountered one of the many variations of syncing errors inside OneDrive for Business, the developer team has released a new version of the Sync Client to tackle this issue. In case that you’re using version 2013 or 2016 of the OneDrive for Business app, then you will need to download and install the newly developed OneDrive for Business Next Generation Sync Client. Follow the steps presented in the Microsoft article to be able to set up your OneDrive easily. SPONSORED

2. Modify Windows 10 credentials settings

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3. Remove the OneDrive for Business cache files

Note: Before removing any cached files, please make sure to back up your data and also store any currently synced sites. It is worth mentioning that if your own an OneDrive for Business account with 1TB of online storage, you will need at least 2GB of storage on your PCs hard-drive to be able to sync your files with no issues.

4. Create a report with the Microsoft Feedback Hub

If none of the methods we listed above didn’t manage to get you to sync your files normally, then it is recommended that you ask for official help from Microsoft. In order to do so properly, follow these steps: Note: If you’re worried about Microsoft gathering information about your PC usage without your consent, please reset the Diagnostic tool to Basic. We hope that this guide has proven useful in your quest to sort out the problems created by the credentials needed error inside OneDrive for Business. If you want to get into contact with us, please feel free to share any suggestions or opinions regarding this issue by using the comment section found below this guide.

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