All in all, the app is useful and we can recommend it. However, lots of good things a social network like Facebook offers are diminished by the lack of sound. That’s exactly what some users experienced as they were unable to reproduce sound while playing videos.
How to fix sound issues on the Facebook app for Windows 10
1: Run app troubleshooter
The first thing we suggest is running the Store Apps Troubleshooter. This built-in troubleshooting tool found in Settings should address the usual issues concerning Microsoft Store app. If it doesn’t resolve them, it should at least give you a better insight into what’s causing the sound distortion.
READ ALSO: 5 best software to go live on Facebook
If you’re not sure where to find this troubleshooter, follow the steps we provided below: You can also run the Sound troubleshooter under the same section. It might resolve the sound-related issues.
2: Check the sound and video drivers
After that, let’s confirm that sound and video drivers are properly installed and up to date. Of course, this expands to overall system performance, so you’ll probably already be aware of the faulty sound device and graphics card. However, you can try and update them or even better, install the drivers from the official source instead of relying on Windows Update.
READ ALSO: No HDMI sound from Windows 10, 8.1, 8 laptops to TV? Here’s how to fix it
Here’s the list of 3 major OEMs where you can find the drivers for your graphics card:
Intel AMD/ATI NVidia
3: Reset the app settings
To resemble the app troubleshooting on some other platforms, Microsoft offers factory reset of individual apps in Windows 10. That option can come in handy, especially since lots of apps are seemingly performing below the initial expectations.
READ ALSO: How to Activate and Display All Microsoft Store Apps
Now, the Facebook app is a rather good UWP port (by UWP standards, at least). But there are certainly some issues surrounding it. So if the sound suddenly starts missing when playing videos in the Facebook app, resetting the app should help. Here’s how to reset the Facebook app in Windows 10: SPONSORED
4: Reinstall the app
If the resetting fails, reinstallation should take it the step further. With one little tweak included. If you just reinstall the app which malfunctions, chances are it’ll continue doing. On the other hand, if you perform a clean reinstallation (clear all remaining associated files prior to installation), the issues won’t reoccur.
READ ALSO: Fix : Windows 10 App Store error 0x803f7003
Here’s how to reinstall the Facebook app in Windows 10:
5: Reduce the sound sampling rate
Some user reports state that the sample rate is the core of the problem. Namely, after reducing the sample rate, the sound issues on Facebook (and other apps, for that matter) completely stopped. This can be done in device sound settings. Once you’ve done it, the sound in the Facebook app should restore fully.
READ ALSO: 25 great tools to extract audio from video files
Here’s what you need to do:
6: Re-register apps
Finally, if the issue is wide-spread, you can try and re-register the whole Store. This helped some users, while others decided that the alternative wrapper is a better deal than the official Facebook app. The re-registering procedure is rather simple and you’ll need to use the PowerShell elevated command-line to execute it.
READ ALSO: FIX: Windows 10 Calendar app greyed out on the Start menu
Follow these steps to re-register Microsoft Store: That’s it. In case you still have sound issues in the Facebook app, try some wrappers found in the Microsoft Store. Either way, if you succeed or fail, make sure to keep us posted. That’s the purpose of the comments section below. RELATED STORIES YOU SHOULD CHECK OUT:
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