Most of them are reporting that the port is very slow or not responding at all. Read below to find more about this issue. I’ve been following this Windows problem closely and can now confirm that it is affecting a large number of users. Mostly, what Windows 10 and Windows 8.1 users seem to be complaining about is slow response of USB 3.0 or other problems, such as a connected mouse, external hard drive or other devices not being recognized. One user is reporting a problem with a Dell laptop: While another Lenovo user is complaining about this: Those affected by USB 3.0 woes have one of the following OEM’s – Buffalo, datAshur, Fantom Drive, Fujitsu, Hitachi, ADATA Nobility, Kingston DataTraveler, LaCie 2TB USB Drive, RaidSonic, Sans Digital, Vantect, Fantec, Digitus, Mediasonic, Samsung 1T, Apricorn, iStorage, DiskGenie, Verbatim, Western Digital. In device manager, I went to Universal Serial Bus Controllers -> USB Root Hub ->Properties->(under General it says “This device is working properly)->Power Management->Unchecked the box for “Allow the computer to turn off this device to save power”. Unfortunately this does not seem to stop problem. Any ideas?

Steps to fix USB 3.0 problems in Windows 10

Here are a few solutions that you could try to make it work. The first basic solution you could try is by going into device manager, find the USB root hubs, and turn off the save power option. SPONSORED If not, then follow these steps:

1. To view the idle period that some USB devices use to save power

2. How to disable suspend on idle

Get  the hardware ID of the USB storage device However, a pre-existing problem in the USB drive or USB host controller might cause these problems after the specified idle period expires. The device periodically disconnects and might reconnect leading to poor user experience.  If you try to access files stored on the drive, Windows Explorer becomes unresponsive for 1-2 minutes. If you notice any of those problems, first check whether the firmware on the USB host controller or the USB storage device is out of date. If so, get the latest firmware from the system or device manufacturer. A firmware update might resolve the issue. Otherwise, determine whether the problem occurs during the system disk idle time period (shown in Power Options). If it does, disable suspend on idle for this device as per the instructions given in the next section. Note, you can set the value to “Never” in the Power Options just an experiment to see if that fixes the issue, but the right long term solution is to set the registry setting as described below. This registry setting does not affect the other USB storage devices and results in conserving power.

3. Change the device setting in the registry

The solution has been posted by the Microsoft Windows USB Core Team Blog (didn’t even know there existed such a team). Anyway, let us know if this managed to solve your USB 3.0 problems in Windows 8.1.

4. Uninstall and reinstall Universal Serial Bus driver

Even though that is not the best solution, for many users it works. In order to make it properly, please follow the next steps:  1. Click on ‘Windows key’ + ‘X’ and then, select Device Manager.  2. Locate and expand “Universal Serial Bus controllers” in the Device Manager Window.       3. Right-click on “Universal Serial Bus controllers” and click “uninstall”. 4. Restart the computer and check. In case this solution doesn’t work, you can simply update the chipset drivers as they are responsible for the well-functioning of many features including USB.

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