If you fall under any of the above categories but Dropbox Smart Sync is not showing up, you can fix it with the tested methods on this page.
How to repair Dropbox Smart Sync that is not working
1. Disable your antivirus
The operations of antivirus or other security software can be why Dropbox Smart Sync is not working. Your antivirus might have mistakenly identified the process as malicious and blocked it. The fastest way to check if the Dropbox Smart Sync problem is from your antivirus is to disable the antivirus and retry.
2. Whitelist Dropbox from Windows Defender Firewall
3. Re-install the Dropbox app as an Administrator
4. Check users’ Smart Sync and privileges
If you could access Smart Sync, confirm that you have Dropbox installed as an Administrator on the computers on which you intend to use the feature.
Administrators of Dropbox Business teams can also verify the members who installed the application with elevated privileges. Note that to do this, you must first deactivate Smart Sync. Note, for the last solution, that some users may not be able to install the Dropbox application as Administrators without the help of a professional IT department or team.
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