Users suggest the culprit is a broken SIMPLO battery and were quite annoyed since most of them are outside of their one year warranty period by now. However, we know Microsoft always gracefully and quickly solves these kinds of problems because it likes to keep their customers pleased. A member of the tech giant’s support staff responded to all of the messages on the forum the issue was highlighted on, saying the following: “We are aware of some customers reporting a scenario with their Surface Pro 3 batteries in which the system is reporting lower battery capacity than expected. We’ve isolated this to a limited number of customers experiencing this issue. Based on our investigations we can confirm that it is not an issue with the battery cells, and we believe this is something that can be addressed via software. We’re working through the details of how we deliver that.” So now, everyone who was worried about having a defective battery can see that the problem is with the software, something Microsoft is working to fix for every user experiencing this issue — with or without warranty. We never expected less from Microsoft. If you’re experiencing this problem or know someone who does, you can go right to the thread Microsoft is responding on to check for future responses from the company. We’re sure the team working on this issue will send out a fix quite quickly since it already discovered what the problem is. RELATED STORIES TO CHECK OUT:
Microsoft Releases New Features for the Surface Pro 3 Pen and Surface RT Microsoft Releases Early 2016 Updates for Surface 3 & Surface Pro 3 Microsoft Surface Pro 3 and Surface Dock firmware released
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