Now, the real problem lies in the fact that the affected users most certainly have a good connection and the server’s hardware capabilities are mostly dealing with transcoding. The problem is either in the Shield or, more likely, an issue with Exoplayer 2 on Plex. Either way, we tried to give you some elementary troubleshooting steps. Until the problem is dealt with future updates.
How to fix Your connection is not fast enough error on Plex
1: Check the connection
Ensure that you are using a wired connection. Reboot all the devices — both server and Shield. Make sure that the modem ports are open. Check your connection speed. Check the IP assignment.
Plex extension for Kodi works without issues. Get Kodi on Windows 10 and avoid this error.
2: Update the app or sideload the Test version
3: Update Plex Media Server
In addition, Plex Support needs your logs in order to reproduce the error and fix it for good. So you can, if you have some time to spare, send them the logs. Check how to do it, here. RELATED STORIES YOU SHOULD CHECK OUT:
Best VPNs for Plex: 8 of our favorite solutions The Plex app doesn’t work with Windows 10 [FIX] How to automatically optimize Plex on your Windows 10 device
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