Contact Microsoft support
I’ve looked online for a possible fix on this, but haven’t been able to find one, therefore, what you really need to do is to contact the Microsoft support team in order to have your issue fixed. Also, from what the user is saying, it’s not quite clear whether he is looking to buy a new DVD back-up or just to regain his old one, therefore I’ve reached out to him to leave a comment with the full situation. Read Also: Age of Empires 3: The War Chiefs Fails to Install in Windows 8.1
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