Here’s what one user had to say on the official Microsoft support forum. Learn how to fix this problem by following the instructions below.
Why won’t Outlook open items?
1. Restore Outlook’s default view settings
2. Repair your Outlook installation
Now find and select your current Outlook data file (.pst or .ost), and then press Open. The locations are as follows:
Windows 10: C:\Users\username\AppData\Local\Microsoft\Outlook or C:\Users\username\Roaming\Local\Microsoft\Outlook. Older Windows versions: C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook or C:\Users\username\My Documents\Outlook Files.
Microsoft Outlook is undoubtedly one of the best business emailing software. But like other software, its functionality can be brought down by the occasional bug. If Outlook won’t work locally, you can always access it via the browser. The web-based Outlook client is a worthy alternative. Plus, to access the client without interruption you should use an efficient browser like Opera. With an improved interface, this browser can offer helpful integrations with other apps and great privacy features that keep your online activity protected. ⇒ Get Opera One such bug is the one that triggers the message ‘sorry we’re having trouble opening this item’. Fortunately, as we have seen, you can swiftly solve it by resetting your app to its default settings or repairing Outlook files.
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