However, after the Creators Update, a lot of users reported critical issues related to Windows Hello, like being unable to access their PC without the PIN or password since Hello features went down – especially Surface users. Luckily, there’s solutions or at least temporary workarounds before the Microsoft addresses this issue. So, while you’re waiting for the patch, it’s worth browsing through these workarounds we presented below.

How to resolve Windows Hello issues in Windows 10 Creators Update

Reset facial recognition/fingerprint

The first step you should take is to restart your device. If the problem is persistent, it’s worth trying to reset the Hello configuration and setting it up again. Follow these instructions to reset your device and set up a new fingerprint/ facial recognition settings: If the problem is still there, try the additional steps on our list.

Use the Software Repair Tool

For software-related troubleshooting, Microsoft provided a specific tool and while it’s not a guarantee, it’s certainly worth a shot. Before we start with the procedure, make sure that your laptop or Surface is plugged into an electrical outlet or, if you’re unable to do so, make sure that the battery is at least at the 30%. After that, follow these instructions to obtain and utilize the Software Repair tool: If this nifty tool is unable to deal with update-inflicted issues, continue to alternative steps. SPONSORED

Change group policy

As with the Anniversary Update, there’s a chance the Creators Update changed some of the group policies and affected Window Hello. Luckily, there’s a way to restore your policy settings in the Group Policy Editor. To perform this procedure, follow the instructions below: After that, facial recognition issues should be resolved and your device should recognize you at the log-in screen.

Update Hello, webcam, and fingerprint reader drivers

Even though Microsoft provides timely updates and the latest drivers for their devices, there’s a chance some of them became corrupted after the update. As you know, without the proper drivers your device won’t work as intended. You can check and update your drivers by following these instructions:

Disable Fast Startup

Fast Startup is the feature that appears on all Windows-powered devices. However, even though it substantially speeds up startup and reduces waiting time, it can negatively affect Windows Hello. So, we advise you to try and disable it temporarily and look for changes. If you’re unsure how to disable Fast Startup, follow the instructions below: However, if the problem is still there, you’ll be forced to reset your computer in order to overcome the update-inflicted issues with Windows Hello.

Reset your PC

This step is your last resort. Indeed, you’ll lose your settings but at least your data will stay preserved. Additionally, you can backup your data prior to this procedure, just in case. This is how to perform Reset process on your personal computer and hopefully retrieve the functionality of your Windows Hello: That should be enough to get you going. In case you have any additional issues or perhaps an alternative solution, make sure to tell us in the comments. RELATED STORIES YOU NEED TO CHECK OUT:

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